Skip to content Skip to footer

Ecommerce Chatbots: What They Are and Use Cases 2023

A Complete Guide to Using an eCommerce Chatbot: Examples, Benefits and How They Work

chatbot e commerce

To launch their new Pint Slices and encourage conversion-led sampling, Ben & Jerry’s took to social media. Using Click-to Facebook Ads and Instagram stories, they built hype around the campaign and gave out QR codes to fans to claim their free sample at local vending machines. This differs from some other examples because Domino’s haven’t just limited the chatbot to a Messenger app channel. And Spring have a great example on how they’ve managed to establish both with their automated chatbot. Thanks to the campaign, Patrón exchanged over 120K messages with fans and made thousands of personalized drink recipe recommendations.

chatbot e commerce

They are set up with some rule-based tasks, but can also understand the intent and context behind a message to deliver a more human-like response. Now smart chatbots are one step ahead of the logical chatbots above. They’re designed using technologies such as AI to understand human interactions and intent better before responding to them. A chatbot is a computer program that stimulates an interaction or a conversation with customers automatically. These conversations occur based on a set of predefined conditions, triggers and/or events around an online shopper’s buying journey. Chatbots have become popular as one of the ecommerce trends for businesses to follow.

Best practices for using chatbots in ecommerce

These interactions can be by answering questions, suggesting products, providing information, or automating customer requests with prompts. Botsify chatbot is an intelligent bot that converts customers into potential leads for B2B businesses. Sephora used this chatbot to increase the sales of their business and developed their business around potential customers. Sephora Virtual Assistant is one of the interesting eCommerce chatbots that enhances the customer experience by understanding their personal preferences. Instead, they used the service natively to send deals and promotional offers to customers in an interactive and rich-media format.

  • BotCore is a platform that enables you to build custom chatbots that aid customer support.
  • With the help of, they streamlined this process by introducing a chatbot.
  • In that spirit, it also serves as a chatbot development platform for businesses.
  • Whether you’re already utilizing a chatbot solution or are contemplating the potential of conversational AI, Master of Code stands ready to provide guidance and assistance.
  • It’s used in ecommerce stores to answer multiple customer queries in real time, improve user experience and drive sales.

With targeted questions, chatbots can outpace your customer service team. AI-powered eCommerce chatbots will increase the value of your eCommerce chatbot e commerce store and create brand awareness among your customers. 67% of consumers worldwide have used a chatbot for customer support in the past year.

Build your dream business for ₹20/month

Chatbots offer ways to instantly communicate with customers on multiple platforms or online eCommerce stores. They use AI to infer customer preferences and offer visitors personalised experiences. AI chatbots can be built to meet a range of needs in both business-to-consumer (B2C) and business-to-business (B2B) environments. Automate personalised, intelligent service across every channel and every part of your business with AI-powered customer service chatbots built directly into your CRM.

chatbot e commerce

Chatfuel’s user-friendly interface makes it suitable for beginners with little to no technical expertise to create chatbots. Leveraging its Natural Language Processing capabilities, it delivers personalized responses to cater to users’ specific needs fostering a sense of individual attention and satisfaction. Chiefly, Chatfuel’s versatility to offer tailored solutions based on specific industry requirements and its pricing plan make it a suitable AI chatbot for any enterprise.

Enhance your customer experience with a chatbot!

There are also plenty of in-between options that you can scale up or down according to your store’s current location. To make the right choice, look over some of the most common features and how much they cost. You can then decide what you can pay right now and chatbot e commerce which features are the most important to you and your audience. That way, you don’t have to overpay for features that aren’t essential. Sign up for Shopify’s free trial to access all of the tools and services you need to start, run, and grow your business.

One of the successful eCommerce Chatbot examples like Ochatbot supports online businesses as LeadBots, support chatbots, and eCommerce chatbots. Online business owners can create a bot persona to engage their users and enhance customer satisfaction on the website. Do you want to provide value to customers in your eCommerce business? Are you trying to find different ways to develop real-time conversations with your customers?

Everything You Need to Know About Ecommerce Chatbots in 2023

The future for eCommerce chatbots is immense – especially considering that the technology is still relatively new, and some online retailers are starting to use them more creatively than others. This brings us to this very important point — chatbots can be a valuable aid in acquiring more customers. Shopping cart abandonment is a big issue for eCommerce businesses. That is to say, consumers add items to their virtual shopping cart and then leave without actually completing the purchase.

chatbot e commerce

Leave A Comment